Rules

1. The parties to the agreement.
The contract is concluded between the Internet service for the exchange of title signs, hereinafter referred to as the Contractor, on the one hand, and the Customer, represented by the one who used the services of the Contractor, on the other hand.
2. List of terms.
2.1. Exchange of title signs is an automated Internet service product, which is provided by the Contractor on the basis of these rules.
2.2. The Customer is an individual who agrees to the terms of the Contractor and this agreement, to which he joins.
2.3. The title sign is a conventional unit of a particular payment systеm, which corresponds to the calculations of electronic systems and indicates the scope of rights corresponding to the agreement of the electronic payment systеm and its Customer.
2.4. Application — information provided by the Customer for the use of the Contractor’s funds in electronic form and indicating that he accepts the terms of use of the service, which are offered by the Contractor in this application.
2.5. KYC & AML – “Know Your Customer” and “Anti-Money Laundering”.
2.6. Contractor is a systеm that provides services for the exchange, purchase/sale of electronic currencies.
2.7. Operation — transfer of electronic currency to the customer.
2.8. A payment systеm is a software and hardware product developed by a third party and representing a mechanism for the implementation of accounting for monetary obligations, as well as payment for goods and services on the Internet, and the organization of mutual settlements between its users.
3. Terms of the agreement.
These rules are considered to be organized due to the terms of the public offer, which is formed during the submission of the application by the Customer and is one of the main components of this agreement. The information displayed by the contractor about the conditions for submitting an application is called a public offer. The main component of the public offer is the actions taken at the end of the application by the Customer and indicating his exact intentions to make a deal on the terms proposed by the Contractor before completing this application. The time, date and parameters of the application are created by the Contractor automatically at the end of the formation of this application. The offer must be accepted by the Customer within 24 hours from the date of completion of the application. The service agreement comes into force from the moment the title signs are received in full, specified in the application, from the Customer to the details of the Contractor. Transactions with title signs are accounted for according to the rules, regulations and format of electronic payment systems. The agreement is valid for a period of time, which is established from the moment of filing the application until termination on the initiative of one of the parties.
4. Unforeseen circumstances.
In the event that unforeseen circumstances arise during the processing of the Customer’s application, contributing to the Contractor’s failure to comply with the terms of the contract, the deadlines for the execution of the application are postponed. The Contractor is not responsible for overdue obligations.
5. The form of the agreement.
This agreement is accepted by both parties, represented by the Contractor and the Customer, as an agreement of equal legal force, indicated in writing.
6. Claims and disputes.
Claims under this agreement are accepted by the Contractor in the form of an e-mail in which the Customer indicates the essence of the claim. This letter is sent to the details of the Contractor specified on the website.
7. Conducting exchange operations.
7.1. Applications are processed in semi-automatic mode, the deadline for execution of the application takes from 5 minutes to 72 hours.
7.2. Payment and fixing of the BTC cryptocurrency exchange rate is carried out after its 3rd confirmation on the Bitcoin network. Payment and fixing of the exchange rate for other cryptocurrencies is carried out at the time of full crediting to the Contractor’s account.
7.3. The course in the directions of “giving away” Fiat, “receiving” cryptocurrency is fixed at the time of crediting funds to the Contractor’s account.
7.3. In case of high network load or technical problems due to reasons beyond the control of the Service, the application processing time can be increased to 240 hours.
7.4. Paid applications for an amount less than the minimum exchange amount indicated on the website are processed at the exchange rate at the discretion of the exchange service, a refund for these applications is possible with a deduction of a commission of up to 10% of the amount received, as well as minus the commission for sending funds.
7.5. Payment to Sberbank’s ruble cards is made by card number, to other banks payment is made by phone number through the quick payment systеm (SBP)
7.6. If the created application is not paid within 30 (thirty) minutes from the moment of creation of the application, the application is automatically deleted, the issued details become irrelevant. Bank details are valid for 15 (fifteen) minutes after they are issued on the website.
7.7. The exchange of coins for which a MEMO or TAG is required, when sent to our wallet, must necessarily have these MEMO or TAG values. Funds sent without using MEMO or TAG are not subject to crediting and refund.
7.8. It is strictly prohibited to use the services of the Contractor for illegal transfers and fraudulent activities. At the conclusion of this agreement, the Customer undertakes to comply with these requirements and, in case of fraud, to bear criminal liability established by law at the moment.
7.9. If it is impossible to fulfill the request automatically, due to circumstances beyond the Contractor’s control, such as lack of communication, lack of funds, or erroneous Customer data, the funds are credited to the account within the next 24 hours or returned to the Customer’s details minus commission costs.
7.10. Upon request, the Contractor has the right to transfer information about the transfer of electronic currency to law enforcement agencies, the administration of payment systems, as well as victims of illegal actions, victims of fraud proven by judicial authorities.
7.11. The Customer undertakes not to interfere with the Contractor’s work and not to cause damage to its software and hardware, and the Customer undertakes to provide accurate information to ensure that the Contractor fulfills all the terms of the agreement.
7.12. The Customer undertakes to provide all documents requested by the Contractor certifying his identity and the origin of the funds, in case of suspicion of fraud and money laundering.
7.13. In order to verify the User (KYC), the Administration has the right to request the following data:
Passport or other identity documents;
Video selfie with an identity document;
Video confirmation of sending funds, it is necessary to demonstrate from a third-party device the sending of funds to our address.
7.14. Refunds are made within 5 (five) calendar days after verification, minus up to 10% of the amount received.
8. In addition.
8.1. If the amount received by the Contractor differs from the amount indicated in the application, the Contractor makes a recalculation that corresponds to the actual receipt of the title characters. If this amount differs from the amount indicated in the application by more than 10%, the Contractor terminates the contract unilaterally, and all funds are returned to the Customer’s details minus the amount for commission expenses during the transfer, as well as an additional commission of 10% of the amount received.
8.2. The Customer undertakes to comply with the norms corresponding to the legislation, as well as not to forge title signs and not to create obstacles to the normal operation of the Contractor’s program code.
8.3. In case of forgery of title signs or exerting influence in order to worsen the work of the Contractor, namely its program code, the application is suspended, the Contractor has the right to freeze the title signs received from the Customer until the circumstances are clarified, as well as to request full verification of the Customer, after which the recalculation is carried out at the rate relevant at the time of completion of the verification. In case of confirmation of the above actions by the Customer, the contract is terminated, the title signs are not subject to return.
8.4. In the case of using the Contractor’s services, the Customer fully agrees that the Contractor bears limited liability within the framework of these rules and does not give additional guarantees to the Customer, and also does not bear additional responsibility to him. Accordingly, the Customer does not bear additional responsibility to the Contractor.
8.5. If the exchange rate in the application is changed by more than 0.3%, the application is recalculated at the current rate.
8.6. The Contractor is not responsible for the damage and consequences of an erroneous transfer of electronic currency in the event that the Customer specified incorrect details when submitting the application.
8.7. The Contractor is not responsible for transfers in favor of third parties.
8.8. The Contractor may charge a commission in the amount of 10% + a transfer fee in the event that the contractor cannot fulfill the request (send funds to the client’s card) for reasons that the customer’s bank card is blocked or is suspected of fraud by the bank’s security services.
8.9. It is strictly prohibited to use the Contractor’s services for illegal transfers and fraudulent activities (darknet and other similar resources). At the conclusion of this agreement, the Customer undertakes to comply with these requirements and, in case of fraud, to bear criminal liability established by law at the moment.
8.10. If the funds have been frozen by the global regulator (trading partners), the refund will be made only after the funds are fully unblocked.
8.11. The Customer undertakes to withdraw funds using the provided QR code within 30 minutes after its issuance by the Contractor to the mail, otherwise the Contractor has the right to rеplace the QR code or make a refund with the recalculation of the current exchange rate, as well as taking into account the deduction of the commission for the refund.
8.12. Funds received to the details of the exchange service without a created application are stored for 30 calendar days, after which the received amount becomes the full possession of the exchange service. Upon refund, the exchange service has the right to withhold 10% of the amount received, as well as the transfer fee.
8.13. The Contractor is not responsible for the transfer to the wrong bank, when transferring, the Customer undertakes to make the transfer according to the details of the application.
8.14. Funds received upon request, but the application received the status of “Erroneous application” if the customer does not get in touch or cannot rеplace the details for any reason (lost access to mail), the exchange service, if possible, returns to the customer’s details minus a 10% commission, as well as a transfer fee.
8.15. If a refund is not possible, the funds are stored for 30 calendar days, after which the received amount becomes the full possession of the exchange service.
9. Return of assets that have not passed AML verification.
9.1. The administration of the exchange service performs an AML check of assets received from the client. If the funds came from sites related to illegal activities (Mixing Service, Illegal Service, Fraudulent Exchange, Darknet Service, Darknet Marketplace, Ransom, Scam, Stolen Coins.) — these funds are blocked until verification according to paragraphs 7.13,7.14
9.2. After verification, the funds will be sent to the same details from which the transfer was made minus the commission of the exchange service.
10. Disclaimer of obligations.
The contractor has the right to refuse to conclude the contract and execute the application without explaining the reasons. This clause applies to any client.