All transactions are subject to AML verification.
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AML/KYC policy

Policy against money laundering and illegal operations (AML and KYC)

1. In accordance with international legislation, the Service adheres to a set of rules and implements a number of procedures aimed at preventing the use of the Service for money laundering operations and other illegal activities.

2. To prevent illegal operations, the Service imposes certain requirements on all requests created by the User:

  • Transfers to third parties are strictly prohibited;
  •  All contact information provided by the User in the request, as well as other personal data submitted by the User to the Service, must be accurate and fully reliable;
  • It is strictly prohibited to create requests using anonymous proxy servers or any other anonymous Internet connections.

3. The Service reserves the right to request user verification as part of the Know Your Customer (KYC) policy.

4. The User will be denied the exchange if the Service is not satisfied with the provided information or if there are doubts about the User’s true identity.

5. The Service reserves the right to suspend all current user requests until the User provides copies of documents verifying their identity and other information necessary to verify the transaction in the following cases:

In case of detecting a violation of any of the requirements presented in clause 2 of this Agreement;

  • In case the User’s application is stopped by the system for preventing unlawful transactions;
  • If the Service has reasonable suspicions that the user is attempting to use the Service for conducting unlawful operations;
  • In case of identifying high-risk transactions with the User’s details.

In turn, the User undertakes to provide the requested documents within 7 business days from the receipt of the request.

6. To identify high-risk transactions and addresses, the Service uses an independent verification and analysis system. The Service reserves the right not to disclose information about the methods and results of user transactions verification.

7. In case of identifying high-risk transactions with the User’s details, the Service has the right to cancel the application and return the funds or digital currencies deposited by the User. The refund is made only to the details from which the transfer was made. In the event of a refund, all commission expenses for the transfer of funds or digital currencies are covered by the User, but not exceeding 10% of the amount. The Service is not responsible for possible delays in the refund process that are not caused by the Service.

8. In case the User refuses to provide the requested documents, the Service reserves the right to refuse further service to the User.

9. The Service reserves the right to refuse further service to the User and transfer all available user data and information about user transactions to law enforcement agencies in the following cases:

  • Detection of transactions aimed at money laundering, financing of terrorist organizations, fraud of any kind, as well as transactions aimed at conducting any other illegal and unlawful operations;
  • In case the Service has reasonable suspicion that the identification document provided by the User is forged or invalid;
  • Receipt of information from authorized bodies indicating unauthorized possession of funds or digital currencies by the User, or any other information that makes it impossible for the Service to provide services to the User;
  • Detection of any actions or attempts by the User to negatively impact the software and hardware complex of the Service;
  • Detection of any actions or attempts by the User to steal databases and other material and non-material assets of the Service;
  • Detection of any actions or attempts by the User that can cause any physical, material, and non-material harm to the Service;
  • In case funds are received from a card different from the one that was verified, the Service suspends the exchange process.

The funds for this request will be returned to the sender within 24 hours after the request, provided that the card from which the funds were received is mandatory verified. When making a refund, all commission expenses for the transfer of funds or digital currencies are deducted from the received funds and charged to the User.

10. The Service reserves the right to suspend all current requests of the User until the required copies of documents or other information confirming the payment of the request are received from the User.

11. Some exchange directions may be unavailable to Users using IP addresses from countries under international sanctions.